Unit 2, Lower
What is DGCOS?
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is a consumer protection organisation covering the installation of double glazing or associated products. They insure that consumers are dealt with professionally, courteously and sympathetically. Any products installed by a DGCOS member must be fit for purpose, installed professionally and come with comprehensive guarantees which are covered by specialist insurance providing consumers with a high level of protection.
DGCOS also believes that consumers should have FREE access to robust dispute resolution and therefore provides consumers with FREE mediation, FREE independent inspections to assist with installation of product malfunctions (at the DGCOS discretion) and FREE access to an independent ombudsman to help resolve any issues that may arise.
To that end the DGCOS rules and code of practice is a stringent set of rules that members (we) must adhere to at al times in their dealings with customers.
The Scheme’s former BBC Watchdog and Crimewatch presenter)